Frequently asked questions
 
 
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How do I reserve/book you for my date?
After assuring availability, simply email us with the following specific information: Event date, event location name and physical address, both of your first and last names, and everything you would like included in your package. (i.e. Base package and if you would want/need any additional hours of coverage, a bridal session, an engagement session, or would like to add a book to your package) We will the write your contract and send it to you via email. Once we receive your completed contract and your reservation deposit, the date is yours. Congratulations and we are so excited to be working with you!
How long does it take to receive the final photos?
Post production can vary depending on a few factors, but typically you can expect your wedding to be delivered within 60 days of the event. Following the busy fall wedding months of September, October, November, and December, lead times may be extended, but have never taken longer than 90 days to complete. Conversely, in less busy months, it is possible that you may receive your event within 30 days!
What is the best method of payment, and do you accept credit cards? Is there a fee for using a credit card?
We love cash, but most times receive digital payments via Venmo and Zelle. We do accept credit cards via PayPal, but a credit card transaction fee of 3% of the charged amount will be added back into the contracted amount.
Is it necessary for you to charge us tax?
Yes. It is a state law in Texas to collect tax for taxable labor, services, and products. The term "taxable services" is defined in Tax Code Section 151.0101, Taxable Services to include 17 broad categories of services. Each category encompasses a variety of specific services. Taxable Labor – Photographers, Draftsmen, Artists, Tailors, Etc. In addition to the taxable services noted above, other types of sales that may commonly be considered "services" are taxable as the sale, processing or remodeling of tangible personal property. Examples of labor that result in the sale of a taxable item include the following: photography and videography, producing artwork, printing, calligraphy, embroidering, custom sewing or tailoring, woodworking, welding, catering, assembling products such as computer systems, toys, furniture or equipment, and more...
Do you back up our images? How can we ensure that our images are not lost or damaged?
We have never failed to deliver work, lost work from an event or session, and never plan to. We shoot with the highest quality equipment, fresh cards, and actually capture to two cards simultaneously at your event or session. This instantly creates a back up of every single image in the camera. Afterward we separate the primary card from the back up card so if something happens to one set, we have another card in a safe location. After returning to the studio we instantly put the images on a local drive, and set up an additional back up to another separate secure drive. At all times prior to delivery of your images, there are at least two identical copies of all of your files in separate safe locations. Also, we never reuse hard drives, we purchase and freshly formate a new drive each year to ensure our work is solid and secure.
How do I set up an appointment to meet you in person and see some of your work?
Simply reach out by phone via text or call, or send an email and we'll find a good date, select a good location, and put it on the calendar. Looking forward to meeting you soon!
Do you travel to meet with client prior to booking?
Certainly, within reason. Typically we can find a nice meeting location somewhere between that is convenient for everyone. In extreme cases with longer distances considered, we suggest meeting virtually online. We do this all the time and it works out beautifully.
We’re very busy and won’t be able to meet, are there any other options?
We would certainly love to meet with you in person prior to book and event or shooting a photo session, but we understand that it is sometimes not possible. If you’re too busy or too far away, we can easily handle everything remotely! Just let us know what information you need and we will do our best to accommodate your request. For example, if you would like to see more of our work, we can gladly show you complete events online. If you would like to talk about packages and get a sense of personality, telephone calls and video/virtual meets can be arranged.
Do you shoot destination weddings or events? What additional fees are associated with destinations weddings?
We love destination weddings and events! David Cheney Photography is based in Dallas, Texas yet we serve clients all around the world. Our destination wedding photography packages are customized on a personal basis to consider the least possible cost of travel and most reasonable accommodations.
Do you shoot weddings only or do you also cover Quinceañeras, debutants, Bar/Bat Mitzvahs, corporate events, and other parties?
Weddings are categorized as event photography, but we regard them as some of the most demanding and important types of events to photograph. In short, if you can capture a premium wedding in a concise and brilliant manner, you can shoot anything.
Can I order prints or albums through you?
Absolutely! We pride ourselves on creating industry leading, archival, photographic prints and beautifully custom book that tell your story forever. David Cheney Photography is your gateway to one of the world’s best full service, professional photographic and press printer, offering full lines of photographic prints on Kodak Professional Paper, and finishing services. Color consistency, quality, and convenience, makes printing through David an easy choice for his clients. Using professional printers and software with professional papers in lustre, glossy, matte, and metallic, we offer photographic prints in a variety of sizes from wallets to 30x40 and larger! These prints are created with printers that expose light sensitive paper that is then run through a chemical process. These are real photographs, not ink jet prints!
Do you provide partial day coverage for shorter events?
During peak wedding season, especially on Saturdays, we typically do not provide partial day coverage, though it never hurts to ask for a special consideration. During the regular season and peak season weekdays we can certainly create a custom package that considers less coverage at a discounted rate.
TIP. Is it necessary or customary to tip your photographer?
Though it is not necessary or expected to receive a tip after a session or an event, We are highly focused on creating beautiful customer service, building strong relationships, and providing an exceptional experience. Like anyone working in a service industry, to be recognized and tipped is a wonderful display of appreciation and really means a great deal to us.
Are there travel fees associated with engagement sessions, bridal sessions, or wedding events?
Yes, travel expenses are a big expense that all companies, especially in today's climate, have to consider. Local events and sessions within 250 miles of zip code 75402 is figured at the current national average ($.585 per mile as of 08/28/22). Events exceeding 250 miles will be a custom amount that is derived on a case-by-case basis. We consider many factors in order to be as fair to our company and as economical for the client as possible.
Do you offer any discounts on weekday weddings?
Depending on workload, perspective date, and time of the year/season, weekday wedding discounts can certainly be a consideration. This is not a guarantee, but it never hurts to ask and often times we do extend great discounts for weekday events.
Does your studio do head shots, senior portraits, family shoots, maternity, real estate, or other types of photography?
Absolutely, we have degrees, experience, and expertise, to capture whatever you might need. We love a challenge, and enjoy working in many different capacities.
What if we exceed our contracted time for our wedding day coverage and need to extend our day?
Events and sessions can sometimes be unpredictable and you might need or want additional coverage. We understand and aim to please. We can negotiate additional time at a session if you feel like you need additional time, honestly we've only seen this once. Additional hours of coverage at an event like a wedding is typically $165 per hour, and this covers the shooting, post-production, and delivery of all additional work.
We need to move our wedding date, will we be able to use our reservation deposit towards a future date?
Generally no, but this is reviewed on a case by case basis. We carefully consider your reasoning for wanting/needing to change your date. The decision is ultimately made according to many factors: how long the date was booked, time of year, the perspective future date, and our availability. Also if rates change from time of original booking to the new date, the new rates will apply.
If we decide to cancel our wedding will we receive the reservation deposit/retainer fee back?
Unfortunately no. Reservation deposits/retainer fees are security deposits for both parties. When we accept a date, we turn away other prospective clients, we suffer a sever loss. The deposit only slightly helps cover the lost work opportunity.
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